We pack and dispatch orders Monday to Thursdays.
For same day dispatch orders must be placed by 11:30am AEST (excluding public holidays).
As the weather warms up, we have temporarily suspended order dispatch on Fridays until the end of the summer season.
For any pick up orders on Fridays, your order must be placed before or prior to 11:30am on Thursdays.
Orders can be collected between 9:00am - 5:00pm at Clik Collective (203 Rooks Road, Vermont) Monday to Fridays (excluding public holidays).
Once your purchase has been lodged with Australia Post, Jennifer Lay Pty Ltd is not liable for lost, misplaced or stolen parcels.
All orders are sent express via Australia Post and include tracking & signature on delivery, however if the Australia Post driver deems your location to be safe - they will leave your parcel without a signature. We are not liable for the drivers actions.
To check shipping times from Melbourne 3133 to your location, click here.
Australian orders over $399+ will receive free express shipping (excludes New Zealand, USA, UAE).
In the unlikely event that that your parcel goes missing, you will need to lodge an enquiry with Australia Post. You can lodge an enquiry into missing parcels with Australia Post here.
In the unlikely event that your parcel is returned to us, you will be liable for further shipping cost. To have your parcel resent, you will need to cover the postage cost. Jennifer Lay Pty Ltd will invoice you the cost of postage.
If you have ordered lash adhesive, due to the sensitivity of the product, we cannot send the original adhesive to you as it would have been sitting in an uncontrolled environment. As the purchaser, you will have to pay again for a new adhesive to be sent in your order.
During warmer seasons, adhesives will not be shipped on Fridays. This is to minimise the risk of your adhesive being left in an uncontrolled environment for a long period of time, especially in the heat. We recommend keeping track of your parcel to avoid it being left outdoors. We have signature on delivery for all orders. Depending on your driver, some may still leave parcels without getting a signature.
All pre-order items will be sent at a later date.
Any items added together with your pre-order item will be sent at a later date when your pre-order item arrives.
We are now holding pick up orders for 7 business days from day of purchase
Please note, as we are a small team, life happens and we may need to step out of the warehouse for unforeseen circumstances. If you have not received an email stating that your order is ready for collection, it means we have not yet fulfilled your item.
If you have selected to pick-up your order from our Vermont warehouse, please see the hours of collection below:
Monday to Friday: 9am - 5pm
Saturday & Sunday: Closed
If you require collection outside of these hours, please email us at email@example.com or message us on 0493 525 219 during hours of operation and we will try our best to accomodate you.