We pack and dispatch orders Monday to Thursdays.

For same day dispatch orders must be placed by 11:30am AEST. Excludes public holidays.

For any pick up orders on Fridays, your order must be placed before or prior to 11:30am on Thursdays.
Orders can be collected Monday to Fridays between  9:00am - 5:00pm at Clik Collective - 203 Rooks Road, Vermont. Excludes public holidays.

Once your purchase has been lodged with Australia Post, Jennifer Lay Pty Ltd is not liable for lost, misplaced or stolen parcels.

All orders are sent express via Australia Post and include tracking & signature on delivery, however if the Australia Post driver deems your location to be safe - they will leave your parcel without a signature. We are not liable for the drivers actions.

To check shipping times from Melbourne 3133 to your location, click here.

Australian orders over $399+ will receive free standard shipping (excludes New Zealand, USA, UAE).

In the unlikely event that that your parcel goes missing, you will need to lodge an enquiry with Australia Post. You can lodge an enquiry into missing parcels with Australia Post here.

In the unlikely event that your parcel is returned to us, you will be liable for further shipping cost. To have your parcel resent, you will need to cover the postage cost. Jennifer Lay Pty Ltd will invoice you the cost of postage. Unfortunately we are also charged the fee when your parcel is returned to send.

During the summer season we do not dispatch glues on Fridays. This is to minimise the risk of your adhesive being left in an uncontrolled environment for a long period of time, especially in the heat. We recommend keeping track of your parcel to avoid it being left outdoors. We have signature on delivery for all orders. Depending on your driver, some may still leave parcels without getting a signature.

All pre-order items will be sent at a later date.

Any items added together with your pre-order item will be sent at a later date when your pre-order item arrives.

Pick-up Policy

We are now holding pick up orders for 7 business days from day of purchase

Please note, as we are a small team, life happens and we may need to step out of the warehouse for unforeseen circumstances. If you have not received an email stating that your order is ready for collection, it means we have not yet fulfilled your item.

If you have selected to pick-up your order from our Vermont warehouse, please see the hours of collection below:

Monday to Friday: 9am - 5pm

Saturday & Sunday: Closed

If you require collection outside of these hours, please email us at lashes@jenniferlay.com.au or message us on 0493 525 219 during hours of operation and we will try our best to accomodate you.

If the message is urgent please message us via Instagram @jenniferlaylashes