We pack and dispatch orders Monday to Thursdays.

For same day dispatch orders must be placed by 12:00pm AEST. Excludes public holidays.

Local pick up is only available Monday - Thursday from 11am - 1pm.

If these times are not suitable for you please reach out and we will do our best to try and accomodate. If urgent please contact us via Instagram for a quicker response @jenniferlaylashes

Once your purchase has been lodged with Australia Post, Jennifer Lay Pty Ltd is not liable for lost, misplaced or stolen parcels.

All orders are sent express via Australia Post and include tracking & signature on delivery, however if the Australia Post driver deems your location to be safe - they will leave your parcel without a signature. We are not liable for the drivers actions.

To check shipping times from Melbourne 3171 to your location, click here.

In the unlikely event that that your parcel goes missing, you will need to lodge an enquiry with Australia Post. You can lodge an enquiry into missing parcels with Australia Post here.

If a parcel is not collected from Australia Post within 10 business days (or 2 business days for parcel lockers), it will be returned to sender. A $13.90 return to sender fee will be charged to the buyer, as this is a cost incurred by Jennifer Lay Pty Ltd upon return of your parcel.

In the unlikely event your parcel is returned to us, you will be liable for further shipping costs. To have your order resent, Jennifer Lay Pty Ltd will invoice you for the cost of postage. Your order will be dispatched once payment has been received.

During the summer season we do not dispatch glues on Fridays. This is to minimise the risk of your adhesive being left in an uncontrolled environment for a long period of time, especially in the heat. We recommend keeping track of your parcel to avoid it being left outdoors. We have signature on delivery for all orders. Depending on your driver, some may still leave parcels without getting a signature.

Pre-order items will be dispatched once stock has arrived. Please note that if your order contains both pre-order and in-stock items, all items will be held and shipped together upon arrival of the pre-order stock.

If the message is urgent please message us via Instagram @jenniferlaylashes or text 0421850226 - don't forget to tell us your name!