Shipping Policy

We feel extremely grateful for your purchase at our store. If you are unhappy with an item please contact us so we can resolve the issue to your satisfaction.

Due to COVID-19 & December Christmas rush please allow up to 14 days for deliveries to arrive.

All orders will be packed and sent Monday to Friday. We offer same day dispatch if you order by 2:30pm AEST. (Excluding public holidays)

All orders are sent express via Australia Post and include tracking.

To check shipping times from Melbourne 3802 to your location click here

Orders $250+ will receive free express shipping.

Once your purchase has been lodged with Australia Post, Jennifer Lay Pty Ltd is not liable for lost, misplaced or stolen parcels.

In the unlikely event that that your parcel goes missing, you will need to lodge an enquiry with Australia Post. 

You can lodge an enquiry into missing parcels with Australia Post here

During summer adhesives will not be shipped on Fridays. This is to minimise the risk of your adhesive being left in an uncontrolled environment for a long period of time, especially in the heat. We recommend adding signature on delivery with your orders containing adhesives.

All pre-order items will be sent at a later date.
Only add the pre-order item to your cart and check out.
Any items added together with your pre-order item will be sent at a later date when your pre-order item arrives.