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ORDER BY 2:30PM FOR SAME DAY DISPATCH* / SPEND $250 FOR FREE EXPRESS SHIPPING (AUS ONLY) NOW SHIPPING TO NZ & USA

Shipping/Pickup Policy

We feel extremely grateful for your purchase at our store. If you are unhappy with an item please contact us so we can resolve the issue to your satisfaction.


All orders will be packed and sent Monday to Friday. We offer same day dispatch if you order by 2:30pm AEST. (Excluding public holidays)

All orders are sent express via Australia Post and include tracking.
Signature on delivery optional.

To check shipping times from Melbourne 3802 to your location click here

Australian orders $250+ will receive free express shipping. (Excludes New Zealand & USA)

Once your purchase has been lodged with Australia Post, Jennifer Lay Pty Ltd is not liable for lost, misplaced or stolen parcels.

In the unlikely event that that your parcel goes missing, you will need to lodge an enquiry with Australia Post. 

You can lodge an enquiry into missing parcels with Australia Post here

During summer adhesives will not be shipped on Fridays. This is to minimise the risk of your adhesive being left in an uncontrolled environment for a long period of time, especially in the heat. We recommend adding signature on delivery with your orders containing adhesives.

All pre-order items will be sent at a later date.
Only add the pre-order item to your cart and check out.
Any items added together with your pre-order item will be sent at a later date when your pre-order item arrives.

During summer we do not ship adhesives on Fridays.

Pick up orders:
Once order is placed we will email you with instructions once your order is ready for collection. We offer pick up in Endeavour Hills or Pakenham.
Orders must be collected within 48 hours of placing order.
You must book a time to come collect your order.
Bookings can be made via email lashes@jenniferlay.com.au

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