We feel extremely grateful for your purchase at our store. If you are unhappy with an item please contact us so we can resolve the issue to your satisfaction. This will ensure we can continuously improve our relationship with our customers. If you love our items we would appreciate if you could please leave us a review on our products page.
All orders placed Monday - Friday by 2:30pm will be dispatched same day.
We are sending all orders out by express however due to COVID-19 please expect delays.
PRE-ORDERS: Pre-order items will be sent at a later date. Only add 1 pre-order item to your cart and check out. Any items added together with your pre-order item will be sent at a later date.
- The item has been lost, destroyed or disposed of by you; or
- The item has been damaged after being delivered to you for reasons not related to its state or condition at the time of supply to you; or
- The period of time since supply and circumstances are such that we are permitted by the Australian Consumer Law to decline to provide a refund or replacement,
Returns will only be accepted when there is a fault with the product.
Under no circumstances do we accept change of mind returns for lash trays.