Where do you ship from?
Springvale, Melbourne 3171

Do you offer in-store shopping?
We don’t offer in-store shopping, as we operate from a warehouse. However, if there's something specific you’d like to see and feel, please contact us in advance and we’ll be happy to arrange it for you.

Do you offer local pick up?
Yes we do, simply choose local pick up at check out.
Our location can be tricky on google maps, we have created a 'how to get here' video. You can find this pinned on our Instagram @jenniferlaylashes

How long will my order take to arrive?
We ship orders via Express Australia Post. 1-3 business days depending on your location. Orders placed by 12:30 PM (AEDT), Monday–Thursday are dispatched same day. Orders placed after 12:30 PM on Thursday will be shipped the following Monday, as we don’t dispatch on Fridays or weekends.

Does your adhesive contain latex?
All our adhesives are latex free.

Can i return or exchange a product?
Due to hygiene standards, we do not accept returns on opened lash products. If your order arrives damaged or incorrect, please contact us within 7 days and we'll make it right.

How long will my lash adhesive last?
 It depends on how often you are lashing! Part time lashers can get up to 8 weeks from a bottle, full time lashers around 4 to 6 weeks, and if you are super busy, within 4 weeks. You do not need to throw your glue out after 4 weeks. As long as you are not constantly opening the lid and exposing the bottle to moisture, it can last longer.

Does lash adhesive expire?
Yes, lash adhesive does have a shelf life. An unopened bottle can last up to 6 months - Before purchasing please check for batch dates located on the product page description of our product. Once opened, its lifespan depends on how often it is used and how well it is stored. Always check for changes in consistency, smell, or performance as signs it may need replacing.